FAQ
Everything about ordering custom felt pennants — design, production, shipping, and pricing.
Ordering
What is the minimum order?
Our minimum is 25 pennants per design. Smaller keepsake runs can be quoted case by case, but 25 is where bulk pricing starts.
Is there a maximum order size?
No. We regularly produce runs into the tens of thousands for districts, leagues, and national programs, with pricing that keeps dropping as volume grows.
Can I order a sample before a bulk run?
Yes. We can produce a pre-production sample or proof so you can check felt color, size, and decoration in hand before we run the full order. Sample terms are noted on your quote.
Can I mix sizes or styles in one order?
Yes. You can combine items from our lineup — classic, mini, jumbo, swallowtail, die-cut, and pennant strings — and the combined quantity still counts toward volume pricing.
Can I reorder later and match my last batch?
Yes. We keep your artwork, felt colors, and specs on file, so a reorder matches your previous pennants without starting the design over.
Do you work with schools and purchase orders?
Yes. We work with schools, districts, booster clubs, and athletic departments and can accept purchase orders from established institutions. Ask about PO terms on your quote.
Design & Artwork
Do you charge for mockups?
No. Mockups are free, with unlimited revisions until you approve. You only pay once the design is locked and production begins.
What artwork files do you need?
Vector files (AI, EPS, SVG, or PDF) are ideal. If you only have a photo, PNG, or a rough sketch, our designers recreate it print-ready at no charge.
I don’t have a logo — can you help?
Yes. Send us your school or team name, mascot, and colors and our designers will build a clean, production-ready pennant design from scratch.
Can you match my brand or team (Pantone) colors?
Yes. We match felt, print, and applique colors to your Pantone references so your pennants look on-brand next to the rest of your merch.
Can you personalize each pennant individually?
Yes. We can add individual names, numbers, or graduation years — common for teams, bridal parties, and class reunions. Send a spreadsheet of names with your order.
How many revisions do I get?
Unlimited, and always free. We revise the mockup as many times as it takes until you are happy to approve it.
Production & Shipping
How long does production take?
Standard production is about 2–3 weeks from your approved mockup. Rush production is available when you are up against a firm date.
Do you offer rush production?
Yes. Tell us your in-hand date and we will confirm whether rush is possible and what it costs before you commit.
Where do you ship?
We ship nationwide across the United States. See our Shipping Policy for details; timelines and costs are quoted per order.
How much is shipping?
Shipping is quoted with your order based on quantity, size, and destination, so you see the real number before approving.
Can you ship to multiple addresses?
Yes. Provide a distribution list with your order and we can split the run across several addresses — useful for multi-campus districts and leagues.
What if my order arrives damaged or wrong?
We make it right. If pennants arrive defective or not matching your approved mockup, we remake the affected pieces. See our Return Policy for how that works.
Pricing & Payment
How much do custom pennants cost?
Pricing is by quote and depends on size, decoration, and quantity. As a rough guide, pennants run about $4–$16 each at our 25-piece minimum; per-product ranges are on each product page.
Why don’t you list exact prices?
Because the accurate number depends on your size, decoration method, finishing, and quantity. A quick quote gives you the real price rather than a misleading flat rate.
What payment methods do you accept?
All major credit cards, PayPal, Apple Pay, and Google Pay. We also accept ACH and purchase orders from established schools and organizations.
Do you offer a lowest-price guarantee?
Yes. If you have a written quote for a comparable custom felt pennant, send it over and we will match or beat it.
Product & Care
What sizes are available?
Mini (4×9 in), standard (9×27 and 12×30 in), jumbo (18×40 and 24×60 in), swallowtail, custom die-cut shapes, and pennant string banners.
What are the pennants made of?
Single-ply wool-blend or acrylic felt, die-cut to shape. Heavier 100% wool felt is available for premium and throwback orders.
How do I care for felt pennants?
Spot-clean with a damp cloth and air dry; keep them out of the washing machine. Stored flat or hung, a felt pennant holds up for years as a keepsake.
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